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Frequently Asked Questions
Find quick answers about returns, shipping timelines, fit guidance, damaged items, exchanges, and how to reach Hazel Blues®.
Common Questions
Need more help? Review the answers below or reach out and we’ll be happy to help.
What is your return policy?
We accept eligible returns for Hazel Blues® store credit only. To start a return, submit a return authorization request within 7 days of delivery, and approved returns must be received back within 30 days of the original delivery date. Items must be unworn, unwashed, unaltered, free of stains, odors, deodorant, makeup, and pet hair, with original tags attached. Sale items, final sale items, accessories, gift cards, major holiday sale purchases, and items purchased with a discount of 30% or more are not eligible for return. See our full Return Policy for details.
When will my order arrive?
Hazel Blues® carries a mix of in-stock boutique items and styles that ship from trusted partner warehouses. Some items may take up to 12 business days to arrive. Business days do not include weekends or holidays. When this applies, the timeframe will be shown on the product page, in your cart, and in your order confirmation. Orders with multiple items may ship separately and include more than one tracking number. See Shipping & Delivery Timeframes for more details.
How do your items fit?
Sizing can vary by brand, fabric, and style, so we always recommend checking the product description and size chart before ordering. We do our best to include helpful fit information whenever possible so you can shop with confidence.
How do I return an item?
To start a return, please use our return authorization process within 7 days of delivery. If your return request is outside the 7-day window, email us at info@hazelblues.com with your order number before sending anything back. If your return is eligible, we’ll provide next steps. Please do not send items back without an approved return authorization.
What if my item arrived damaged?
If your item arrived damaged, email us within 5 days of delivery at info@hazelblues.com. Please include your order number, a photo of the damaged area, a photo of the full item, and a photo of the care tag. Damage claims must be submitted within 5 days so we can properly review the issue.
Do you offer exchanges?
We do not offer exchanges at this time. Inventory moves quickly, and we can’t guarantee the size or item you need will still be available by the time your return arrives back to us. Eligible returns are issued as Hazel Blues® store credit, so you can repurchase another size or choose something new.