Shipping Information

Shipping

Shipping Policies

Find details on delivery timeframes, partner warehouse items, pre-orders, address issues, package delivery, and order changes for Hazel Blues® orders.

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Shipping & Delivery Timeframes

Hazel Blues® ships to the United States, Canada, and select international destinations based on the shipping options available at checkout.

Domestic shipping options currently include Standard Shipping for orders from $0.00 to $199.00, free Standard Shipping for orders of $200.00 and up, and Ground Advantage for eligible U.S. orders up to 15 lb. Shipping rates and available methods are shown at checkout and do not include processing time.

Canada shipping rates are based on order weight, including a rate for orders from 0 to 3 lb and a higher rate for orders from 3.01 to 20 lb.

International shipping outside the United States and Canada is available for select destinations, with rates based on order weight. Current international options include a rate for orders from 0 to 3 lb and a higher rate for heavier shipments.

If your order includes multiple items, they may ship separately and you may receive more than one tracking number.

Please allow the full stated timeframe shown at checkout and on the product page before reaching out for a shipping update. If your order has passed the listed timeframe, contact us with your order number and we’ll be happy to check on it.

Partner Warehouse Items

Hazel Blues® carries a mix of in-stock boutique items and extended catalog styles that ship from trusted partner warehouses. Some partner warehouse items may take up to 12 business days to arrive.

Business days do not include weekends or holidays.

When this applies, the timeframe will be shown on the product page, in your cart, and in your order confirmation. If an item is marked as a Partner Warehouse Item, this timeframe applies even after checkout. Orders cannot be canceled simply because they are still within the stated delivery window.

Pre-Orders

If your order includes a pre-order item, your full order may not ship until the pre-order item becomes available.

If you would like your in-stock items to ship sooner, please place separate orders.

Pre-order dates listed on the website are estimates. While we do our best to keep those dates accurate, production and shipping delays can happen and may cause the estimated arrival date to change.

Incorrect Addresses & Returned Packages

Please double-check your shipping address before placing your order.

If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost to reship the package.

If you do not wish to pay for reshipping, we will issue Hazel Blues® store credit for the item amount, minus any original shipping charges or fees.

Hazel Blues® is not responsible for packages delivered to an incorrect address entered at checkout.

Lost, Stolen, or Delivered Packages

Once a package is scanned by the carrier, delivery is handled by the shipping carrier.

Hazel Blues® is not responsible for packages that are lost in transit, stolen, delayed by the carrier, or marked delivered by the carrier.

We offer package protection when available at checkout. If package protection is purchased, claims must be filed according to the protection provider’s claim process.

If package protection is not purchased, Hazel Blues® is unable to replace or refund lost, stolen, or misdelivered packages.

Order Changes & Cancellations

Please review your order carefully before checkout, including sizing, color, shipping timeframe, and any partner warehouse notices.

Because many orders begin processing quickly through our warehouse system, we are not always able to cancel or change an order once it has been placed.

If an order is canceled before it ships, the amount of the canceled order will be issued as Hazel Blues® store credit.

This includes pending orders, partner warehouse orders, and pre-orders.