Returns Made Simple

Returns

Returns Policy

We want you to love your purchase, but we understand that sometimes an item may not work out.

Hazel Blues® accepts eligible returns for store credit only.

To start a return, a return authorization form must be submitted within 7 days of delivery. The item must be received back to us within 30 days of delivery.

Returns started outside of the 7-day return authorization window may still be accepted at our discretion, but the customer is responsible for return shipping and the item must still arrive within 30 days of the original delivery date.

We do not issue refunds to the original payment method.

Store credit is issued as a Hazel Blues® gift card and is valid for five years from the issue date.

Return Condition Requirements

Returned items must be in new, unused, and salable condition.

• unworn
• unwashed
• unaltered
• free of makeup, deodorant, stains, odors, pet hair, and damage
• returned with original tags attached
• returned in original packaging when applicable

Items that do not meet these requirements may be refused or may require a $9.95 shipping fee to be returned to you.

Final Sale Items

The following items are final sale and cannot be returned:

• sale section items
• items purchased with a discount code of 30% or higher
• flash sale items
• major holiday sale items
• Black Friday and Cyber Monday purchases
• Memorial Day and other major holiday promotions
• gift cards
• subscription group sale items
• bras
• accessories
• final sale items marked on the product page
• swimwear

Large holiday sales are final sale regardless of discount amount.

If a final sale item is returned without approval, it may be refused or subject to a 25% restocking fee deducted from any store credit issued.

Swimwear

For hygiene reasons, all swimwear is final sale and cannot be returned or exchanged.

Exchanges

We do not offer exchanges.

Our inventory moves quickly, and we cannot guarantee that the size or item you need will still be available by the time your return arrives back to us.

Once your return is approved, you’ll receive Hazel Blues® store credit so you can repurchase your preferred size or choose something new.

Return Processing

Once your return is received, please allow up to 10 business days for it to be inspected and processed.

If approved, your store credit will be emailed to the email address used at checkout.

Shop Pay, Sezzle & Installment Payments

Orders placed with Shop Pay, Sezzle, or another installment payment provider are still subject to Hazel Blues® return policy.

Eligible returns are issued as Hazel Blues® store credit only.

If you return part or all of an order purchased through an installment provider, you are still responsible for completing your payment plan with that provider. Hazel Blues® does not cancel or adjust installment payment agreements.

Damaged Items

We truly hope this never happens, but if you receive a damaged item, please contact us within 5 days of delivery. It must be emailed to info@hazelblues.com with the subject line Damaged Item.

To report a damaged item, email us with:

• your order number
• a clear photo of the damaged area
• a photo of the care tag
• a photo of the full item

Damage claims must be submitted within 5 days of delivery so we can properly review the issue.

We are unable to offer replacements or store credit for damages reported outside of this timeframe, as we cannot determine whether the item was worn, washed, or damaged after delivery.

If the item is still in stock, we will help with a replacement when possible. If the item is no longer available, we’ll reach out with the next best option.

Garment Care

Please follow the care instructions listed on each garment.

If an item says hand wash, dry clean, lay flat to dry, or follow any other special care instructions, those instructions must be followed.

Hazel Blues® is not responsible for damage caused by improper washing, drying, ironing, steaming, or general garment care.